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Frequently Asked Questions

Is any of your pictures color corrected or use special lighting ?

We do NOT manipulate our pictures in any way. No fancy lights are used , just indoor or outdoor lights. We try to take as many pictures as possible from many different angles. We also have no issues with making a video of the actual item to show it live. Thank you

Can I get a refund ?

Unfortunately we do not accept returns , but you can exchange your item for another item in our store. There are no refunds. Exchange Policy is as follows: Conditions of returning your order for an exchange only ( no refunds ).
• Buyer can exchange this item for any other item in our shop of the same value
• Buyer must return item within 7 days of delivery
• Buyer is responsible for return shipping costs
• Buyer is responsible for loss in value (as agreed upon with seller) if an item isn't returned in original condition. Thank you 😊

International shipping prices?

All international shipping charges include priority shipping and insurance. International buyers are responsible for any additional charges set by your countries customs . If your order is returned to us an additional charge will charged again to ship it back to you. There will be a restocking fee of 10% if the order is returned to us.
International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Size of gems stones and crystals ? How can I tell how big or small they are?

The ruler 📏 is provided in our photos for MM / INCH size so you can see EXACTLY how big or small the items are. We take pictures of our gems and now also have video for some of them. We also try to show the sizes again a human hand to give perspective and show the size. If there is a gem , crystal that you like and still unsure of the size please reach out and we will make a video just for you to try and give you a better understanding as to how big or small they are. Thank you 😊

Are the actual items in your pictures

We take pictures of the actual item you will receive. If you see something you like , you can always ask for a video of it and we will gladly provide you with it. Thank you

Who pays for customs fees/ taxes?

Buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes.

How do you ship orders?

We ship USPS priority or USPS priority international only. Please note this information:

USPS makes the recipient responsible for customs duties and taxes and fees.

According to the USPS website

Please see our shipping policy.

International buyers

International Customers: Your order may be subject to import duties, custom tariffs or VAT charges. They vary greatly from country to country and we strongly suggest checking your country's customs policy. These charges are always the responsibility of the recipient/buyer . Please use this calculator http://www.importcalculator.com/ to see your counties charges. Thank you

Cabochon cut gemstone

Cabochon cut Gemstones are not calibrated and will have imperfections as they are only polished and shaped. They are not the same as faceted Gemstones that have a great cut and polish. Cabochon Gemstones will have imperfections, inclusions and surfaces that are not perfectly flat , round, oval or proportionally symmetrical. Please review ALL pictures, ASK questions and REQUEST video before purchasing as we do not offer refunds ( please review our return policy), only exchange is available. Thank you

Gemstone Certifications

Gemstones can be certified through GIA at an additional charge starting at ($100+) plus S/H to send to the GIA if you wish to get an official certificate . We work with trustworthy gem dealers, but certifying each stone in our inventory would be impossible and cost prohibited . Also all Gemstones listed in our store are sold as loose Gemstones.